GENERAL TERMS AND CONDITIONS OF SALE

 

1. ACCEPTANCE OF THE TERMS

2. For the purposes of these General Terms, the products are intended exclusively for the Customer or User (meaning any natural person over eighteen (18) years of age or any duly represented legal entity) acting as a consumer or end user. Any professional resale or distribution of the products purchased is prohibited.

3. These General Terms apply to each and every purchase made by the User through the Website (https://bojwoman.com/). The User confirms that they have the legal capacity to enter into binding agreements and purchase the products, and agrees to be bound by these General Terms.

4. These General Terms will be completed and supplemented by any Specific Conditions that may apply, and the User is also bound by the Terms of Use and Privacy Policy of the Website.

 

2. PURCHASE PROCESS: ORDER AND ACCEPTANCE

1. Users (registered or checking out as Guests) may     place an order through https://bojwoman.com/. Any User ordering a product through the Website declares that they have full capacity to enter into contracts and to use any of the payment methods offered on it.

2. To purchase a product, the User must select the product they wish to buy, indicate the number of units required and add it to their basket.

3. Once the product has been added to the basket, if the User has a discount code, they may enter it and update their basket to see the final price of their purchase.

4. Likewise, an estimate of the shipping costs for the order will be shown on the right of the screen. At this stage, the estimate will always be for delivery to Madrid; in the next stage of the purchase process, shipping costs will be updated according to the delivery address.

5. At this stage of the purchase process, Users with a Gift Card may also enter its code to make their purchase.

6. The User must then click the “Checkout” button, which opens a new stage of the process in which the User is asked for the information needed to arrange delivery and issue the invoice. The User must complete the delivery form with the following personal details (fields marked with an asterisk are mandatory): first name *, surname *, company name (optional), country *, street address *, house number and street name, flat, room, staircase, etc. (optional), postcode *, town/city *, province *, telephone *and email *.

7. At this point, the User may also create an account so that on future visits they can be identified by entering their password, without having to re-enter all their delivery details, making the purchase process simpler.

8. Creating an account requires the User to set a password.

9. The password is personal and non-transferable and may not be shared with third parties, even temporarily. The User undertakes to use it diligently and keep it secret, changing it as soon as they become aware of or suspect any misuse, and therefore accepts full responsibility for any consequences arising from disclosing the password to third parties.

10. The User also undertakes not to use false identities or impersonate others when using the Website, including by using third-party passwords or access codes or by any other means.

11. At this stage, the User may also add a delivery address other than the main one (which will be the billing address) and add a special delivery note (clarifications or specific requests).

12. Once these details have been completed, the total shipping costs to the address provided will be shown on the right of the screen, separately from the price, before the order is confirmed. The User undertakes to provide a delivery address where the order can be delivered during normal delivery hours. If the User fails to meet this obligation, BOJ WOMAN will not be liable for any delay in, or impossibility of, delivering the order.

13. The User may choose to collect their product in store by ticking the box provided. In this case, BOJ WOMAN will reserve the product for one week from the date of the online purchase. If the product has not been collected after that period, BOJ WOMAN reserves the right to cancel the purchase and refund the amount paid.

14. The User validates the order once they have made the corresponding payment, as set out in section four of these terms. By validating the order, the Customer expressly acknowledges and accepts these general terms and conditions of sale as part of the contract, which must be expressly accepted by ticking the corresponding box before placing the order.

15. BOJ WOMAN will keep a copy of the transactions carried out with Users in an electronic document which, unless proven otherwise, will constitute proof that the contract was concluded.

16. Once the purchase has been made and validated, BOJ WOMAN will email the proof of purchase within a maximum of ten (10) working days of the purchase.

17. Confirmation of the order does not imply its final acceptance: every order is subject to product availability checks. Under these procedures, BOJ WOMAN has a maximum of ten (10) working days from the date of the order to inform the Customer of its final acceptance. If a product is not available, BOJ WOMAN may offer the option of reserving it or pre-ordering it (informing the User of the estimated receipt and delivery period) or may reject the order due to  lack of availability.

18. Once the sales process is complete, BOJ WOMAN will send the Customer confirmation of the purchase and of the terms accepted and applicable to it, thereby formalising the contract between the parties. This confirmation will be sent by email with  the applicable terms attached.

3. PRODUCT CATALOGUE: FEATURES AND AVAILABILITY.

1. The product supplied by BOJ WOMAN will match the descriptions and specifications shown on the Website at the time the order is placed. Each product has its own page on the Website with a short description, the price and an indication of its availability.

2. The products offered on the Website are valid for as long as they remain visible on it and with the stock indicated in each case. Each product will show the time within which it can be dispatched from the warehouse, or whether it is out of stock. These periods are always calculated in working days.

3. If a product becomes unavailable after the order has been placed, the User will be informed by email of: a) the new delivery date, if the product has to be replaced due to damage or defects; or b) the cancellation of the order, if the product cannot be supplied under any circumstances, in which case any amounts received will be refunded.

4. The time taken to refund this amount will depend on the payment method chosen by the User and on the terms of each bank.

5. GIFT CARD: The User may buy a gift card on the Website or in store. The User must choose its value, which may range from €50.00 to €250.00. Each card is valid for one (1) year from the date of purchase. For online purchases, the gift card can be sent to the address provided by the customer.

4. PRICE AND PAYMENT

1. The price of the product will be the one in force at the time the order is placed, after applying any discounts  available to Users with a specific discount code. The price offered to the customer is the final price, including all legally applicable taxes and any charges indicated on the product page at the time of ordering.

2. Shipping costs must be paid together with the price of the selected product. Shipping costs will be shown separately when the order is placed.

3. In all cases, the shipping cost is calculated according to the destination entered in the order form, as follows:

• Mainland Spain:
  • Orders of €50.00 or more: Free Shipping,
  • Orders under €50.00: €4.95.
• Canary and Balearic Islands: €12.60 (plus applicable customs charges for the Canary Islands)
• Europe: €16.99 plus customs or other applicable charges
• Rest of the world: €49.99 plus customs or other applicable charges

• Spain – 7 to 9 working days
• Europe – 12 working days
• Rest of the world – 20 working days

        5. During special promotional periods and at Christmas, delivery times           may be longer.

 6. IMPORTANT: Pre-orders will arrive within the  date range stated in the item's description. 

7. The product will be delivered to the Customer as indicated, and the Customer must sign the delivery note on receipt.

8. If an order includes several items with different availability, , BOJ WOMAN will split the order, sending the available items first and the remaining items in a second shipment. In this case, the second shipment will be sent at no extra cost.

9. The User is responsible for checking the condition of their order on delivery and making any claims they consider appropriate at that time. The User may also refuse the parcel if it has been opened or shows clear signs of damage.

10. If the customer notices any problem on delivery (damaged packaging, missing or damaged products), they must note it in writing on the courier's delivery note and contact our customer service team at hello@bojwoman.com within a maximum of three (3) calendar days of receiving the order, with the subject line “Product return due to damage on delivery” followed by the order number. No return of damaged items or claim for missing items will be accepted unless notified within this period and as described.

11. The product will be deemed to have been delivered to the Customer's satisfaction once the Customer takes receipt of it. On delivery, the Customer will examine the product, checking its quantity, condition and integrity to their satisfaction, and will accept it by signing the corresponding delivery note, which constitutes an express waiver of any subsequent claim.

 

6. RIGHT OF WITHDRAWAL

1. BOJ WOMAN recognises the Customer's right of withdrawal, under which the Customer may return the product within a maximum of thirty (30) calendar days from the date the product is physically received.

2. The right of withdrawal may be exercised by writing to hello@bojwoman.com with the subject line “Product return – withdrawal” followed by the order number.

3. Requests not made through this procedure will not be accepted.

3.1. The refund will cover the full purchase amount and will be made using the same payment method used to buy the product. For orders delivered to mainland Spain and the Balearic Islands, returns are free for the Customer: BOJ WOMAN will provide a prepaid shipping label. For all other destinations, the direct costs of the return will be borne by the Customer requesting it.

3.2. The Customer will return the products without undue delay and within a maximum of ten (10) calendar days from the date on which they notify BOJ WOMAN of their decision to withdraw. The refund will be made within fourteen (14) calendar days from the date on which the decision to withdraw from the contract was effectively and unequivocally communicated, provided that BOJ WOMAN has already received the product. Otherwise, the refund may be withheld until the product has been received or until the Customer provides proof of having returned it.

3.3. In all cases, in order to exercise the right of withdrawal, the product must be returned in its original packaging together with the invoice. Before returning the product, the Customer must make sure it is properly protected and sealed so that it is not damaged in transit.

3.4. BOJ WOMAN will provide the Customer with the model withdrawal form.

 

7. EXCHANGES AND RETURNS

7.1. EXCHANGES: The customer may request an exchange of size, colour or style within 30 calendar days of receiving the product. For orders delivered to mainland Spain and the Balearic Islands, exchanges are free: BOJ WOMAN will provide a prepaid shipping label and cover the cost of sending the new item.

       In this case, the customer must follow this process:

1. Place the product to be exchanged in the box.
2. Items must be sent in their original condition, including the box and fabric bag, with no signs of wear or damage. Otherwise, the exchange will not be accepted.
3. Include the order details in the box (full name, order number and the product and size you would like instead).
4. Request the exchange by emailing hello@bojwoman.com and drop off the parcel at Correos with the label provided, or visit one of our shops in person (Claudio Coello 102, 28006 Madrid; Rosalía de Castro 1, 36201 Vigo).
5. BOJ WOMAN will cover the shipping costs of the exchange (both ways) for orders delivered to mainland Spain and the Balearic Islands. For all other destinations, the costs must be paid by the customer.
6. The customer is solely responsible for the condition of the product until it has been duly received at the BOJ WOMAN warehouse. 
7. Once the parcel has been received, the requested exchange will be made provided the product is in stock. If not, the customer may choose between a refund or an exchange for another design of the same value (if the User chooses a new design with a different price from their original purchase, they must pay the difference using the means provided by BOJ WOMAN).

In this case, the customer must follow this process:

1. Place the product to be returned in the box.
2. Items must be sent in their original condition, including the box and fabric bag, with no signs of wear or damage. Otherwise, the return will not be accepted.
3. Include the order details in the box (full name, order number, the product and the reason for the return).
4. Request the return by emailing hello@bojwoman.com and drop off the parcel at Correos with the label provided, or visit one of our shops in person (Claudio Coello 102, 28006 Madrid; Rosalía de Castro 1, 36201 Vigo).
5. Returns are free for orders delivered to mainland Spain and the Balearic Islands. For all other destinations, return shipping costs will be paid by the customer.
6. The customer is solely responsible for the condition of the product until it has been duly received at the BOJ WOMAN warehouse. 
7. BOJ WOMAN reserves the right to refuse returns notified or sent outside the stated periods, or items that are not in the same condition in which they were received.
8. Once the parcel has been received, the condition of the product will be checked and, if it is in perfect condition and unused, the return will be authorised. BOJ WOMAN will then send the customer a confirmation email stating the amount to be refunded, which will correspond to the price originally paid for the product.
9. Refunds will always be made using the same method as the original payment.
10. If the purchase was paid in cash, the customer must visit the Madrid shop to request the refund. In special cases, BOJ WOMAN may arrange alternative means of refund.
11. If the purchase was paid by bank card, the amount will be refunded  to the same card used for the purchase. The time it takes for the refund from BOJ WOMAN to appear will depend on the card-issuing bank, up to a maximum of 14 days from the date BOJ WOMAN requests the refund. Any international fees arising from the transfer will be borne by the beneficiary and customer.
12. If the purchase was paid with a gift card, BOJ WOMAN will issue a new card or credit the corresponding amount back to the same card.
13. During sales periods, BOJ WOMAN reserves the right to modify the exchange and return conditions. The conditions applicable to those periods will be made available to users at the relevant times on the Website and/or in the BOJ WOMAN shop.
14. If you have any questions, please do not hesitate to contact BOJ WOMAN by email at: hello@bojwoman.com.

 

1. If the Product is defective and/or does not conform to the manufacturer's specifications, the Customer may choose to have it replaced or repaired free of charge.
2. BOJ WOMAN products are handcrafted, so they may often show the characteristics and variations inherent in the natural materials used to make them, which will not be considered defects or flaws. 
3. BOJ WOMAN will replace or repair the product provided that:

1. The Customer notifies BOJ WOMAN of the defect in writing by email to hello@bojwoman.com within a maximum of seventy-two hours (72 h) of receiving the product for online purchases, or of the purchase date for in-store purchases.
2. It is shown to BOJ WOMAN's reasonable satisfaction that the defects were caused solely by manufacturing or storage faults and not by improper use of the product.
3. The product is delivered to BOJ WOMAN if requested.
4. Once the customer's email explaining the defect or problem has been received, BOJ WOMAN will carefully examine the returned product and, within a maximum of seven (7) working days, will inform the customer by email whether a refund or replacement is appropriate and, if so, how to return the product.
5. The refund or replacement will be made as soon as possible and in any case within the periods and by the means set out in section 7 above.

 

9. LIABILITY: LIMITATIONS AND EXCLUSIONS

1. Unless expressly stated otherwise in these General Terms, BOJ WOMAN's liability in relation to any product will be strictly limited to the purchase price of that product.

2. BOJ WOMAN will not be liable for any failure or delay in performing any of the obligations set out in these General Terms caused by events beyond its reasonable control (“Force Majeure”). Force Majeure includes any act, event, failure to act, omission or accident beyond our reasonable control, including, among others:

• Strikes, lockouts or other industrial action.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Inability to use trains, ships, aircraft, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.

1. In accordance with personal data protection regulations, we inform you that the data voluntarily provided by the user will be processed by BEATRIZ TEROL, with registered address at C/ Claudio Coello, 102, 28006 Madrid and tax ID (C.I.F.) N50758183, in order to manage the sales contract between the parties. This includes identifying the user, carrying out all the steps needed to complete the purchase of the selected product, managing delivery, handling any exchanges or returns, conducting satisfaction surveys, etc.